TRAI NEW SMS REGULATIONS
As
you all know, to curb menace of Unsolicited Commercial Communications
(UCC), the Telecom Regulatory Authority of India (TRAI) has come up with
THE TELECOM COMMERCIAL COMMUNICATIONS CUSTOMER PREFERENCE (SIXTH
AMENDMENT) REGULATIONS, 2011. The details for the same can be found at
the following link http://www.trai.gov.in/
These regulations will be effective from 27th September 2011.
There are primarily 3 effects because of this regulation.
From
27th September 2011 you can only send SMS to people who are not in the
National Do Not Call Registry (NDNC). According to TRAI data still the
larger group of population didn't opt-in for DND.
You
cannot send promotional SMS before 9:00 AM and after 9:00 PM, all
promotional communication should happen only between 09:00 & 21:00
every day. This is for all consumers irrespective of the National Do Not
Call Registry (NDNC) list.
For
promotional SMSes you cannot have the "branded" sender IDs like you
have now, which will be changed to a number as specified in TCCCP
Regulations dated 01-dec-2010, page 27, under Schedule-IV. "Agreement
between Access Provider and Telemarketer", para 6, copy-pasted here, for
your kind reference.
"(6)
The telemarketer shall use alpha-numeric identifier for sending
commercial communication in the format having nine alpha numeric
characters, first alpha numeric character being code of Access provider
and the second alpha numeric character being code of service area, as
provided under the direction dated 10th December, 2008 issued by TRAI.
The third alpha numeric character will be dash(-) and the fourth being
any single digit (1-7) with each digit indicating a specific category of
SMS as per schedule-I of the regulations and last
five characters being five digit unique identification code provided by
respective Access Provider to the telemarketer e.g XY-5ZZZZZ, where X
stands for code allotted to Access provider, Y stands for service area, 5
indicates that this SMS belongs to consumer goods and automobiles
category and ZZZZZ indicates five digit unique identification code
allotted to telemarketer by the Access Provider."
SMSCountry
have taken care of all the processes and systems that are required to
migrate to the new regulations and make the transition smooth for you.
for more information on TCCCPR and NCPR (National Customer Preference
Registry) please refer http://www.nccptrai.gov.in
The
TCCCPR has come up with a customer preferences called National Customer
Preference Registry (NCPR) where they can receive messages from
categories they have unblocked themselves from. NCPR has two categories
of SMS
a) Transactional
i.
Information sent to its customer(s) by a licensee or Bank or financial
institution or insurance company or credit card company or depositories
registered with Securities and Exchange Board of India or Direct to Home
Operators
ii.
Information given by Airlines or Indian Railways or its authorised
agencies to its passengers regarding travel schedules, ticket booking
and reservation;
iii. Information from a registered educational institution to its students or their parents or guardians;
iv. Any other message as may be specified by the Authority, from time to time as “Transactional message”;
v. Transactional messages can be sent late at night also (bank and credit card SMS for instance), between 9 PM and 9 AM.
b) Commercial: Currently, any messages not in the list above would be classified as ‘Commercial’ messages.
If
a consumer on NCPR list, files a complaint for receiving any SMS, it
will be traced back to the registered company. After 6th complaint and a
fine total of rupees 7 lakhs (for 6 complaints) the company will be
blacklisted and cannot do this business for next 2 years.
Such
extremely hard rules for any company to violate, even by mistake, is a
big risk. So SMSCountry being a leader in this industry and focusing on
long term growth has taken up this regulation seriously and following
every rule to the book. We have decided that as a company policy will
only allow delivery to non-NCPR numbers as the risk associated is very
very high in the long term interest of the company.
So
from 27th September 2011, all messages will be scrubbed and will be
only delivered to numbers which are not present in the NCPR list. This
means that even if you submit to DND numbers, they will be filtered at
our end and SMSes will not be delivered on them.
#
For customers who are themselves registered as telemarketer can use
SMSCountry platform to send transactional SMSes (template based) as per
the guidelines. For procedures and support contact our TCCCP helpline at
040-30990555.
Please
write to us or talk to our CRM, Sales person if you have any queries
regarding the regulation or how we are implementing the regulation
from 27th September 2011.
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